Understand Your Customers

Understand Your Customers

Customer service is crucial for attracting new clients as well as reinforcing relationships with your current clients. Excellent customer service is what many businesses strive to provide, but according to Teradata, just 41 percent of brand managers use consumer...

Chatbots Are the New Customer Service

Chatbots Are the New Customer Service

How Do Chatbots Work? To understand how chatbots work, we first have to understand what they are. Think about a time where you visited a website. Did something pop-up in the corner of your screen, saying, “Hello, do you have any questions?” If so, then you have seen a...

4 Services to Improve Your ‘X’ Now

4 Services to Improve Your ‘X’ Now

'X' stands for the experience that everyone has with your brand. To improve your 'X,' you must look at all areas of your business to develop a well-rounded strategy. We recommend a 4-dimensional approach to enhance your 'X.' Brand Creation  Developing a strong...

Customer Experience KPIs

Customer Experience KPIs

Today, more and more businesses are becoming more customer oriented to provide the best experience for them as possible. You should always strive to provide a positive customer experience (CX) since they are very important to growing your brand awareness. This is...

Measuring Employee Experience

Measuring Employee Experience

Every company invests a major portion of their revenue on customer experience and satisfaction, but not on employee experience. Companies have followed this way of thinking for years, but now things have changed. Now, both small and large organizations are trying to...

How to Engage with your Customers

How to Engage with your Customers

What is Customer Engagement? A quote from Paul Greenburg, who works for Hubspot, said: “Customer engagement is the ongoing interaction between the company and the customer, offered by the company chosen by the customer.” Customer Engagement is one of the top buzzwords...

Customer Service Determines Customer Experience

Customer Service Determines Customer Experience

Customer service is the essence of any business. No matter from which industry you belong, as long as you are managing to offer excellent customer service, your business will likely survive and flourish. But what do we mean by customer service? Does it mean only to be...