WundertreX · Customer Experience
Turn one purchase into a long relationship.
Lifecycle, retention and CX programs designed to bring customers back and get them talking, built in WundertreOS and run with your team.
What we do
- Lifecycle and automation
- Welcome, nurture and win-back flows, built and tuned in WundertreOS.
- Conversational CX
- Email, SMS, chat and voice flows written to sound like your business.
- Retention programs
- Loyalty, referrals and re-engagement designed to keep revenue coming back.
- Reviews and reputation
- Review requests at the right moment and a process for responding.
- Customer success
- Onboarding, check-ins and reviews aimed at preventing churn.
Outputs
What you receive.
- Mapped customer journey from inquiry to repeat
- Configured workflows, sequences and templates
- Review request and response process
- Retention and referral reporting
Summit demo · Sample data
Who does what
Your part, our part, and the handoffs.
You bring
- How you actually serve customers today
- Who on your team handles replies and escalations
- Approval of tone, offers and templates
- Customer status updates recorded in WundertreOS
WundertreX does
- Design the lifecycle and retention programs
- Write the messages and build the workflows
- Monitor results and tune the flows
- Review retention numbers with you monthly
Approvals and handoffs
- Templates are approved by you before they go live
- Conversations that need a person are routed to your team
- Changes to offers or cadence are agreed before launch
Commercial scope
How it's paid for.
On Omni plans, WundertreX work is measured in X Credits: 10 a month on Omni Lite, 25 on Omni Medium and 60+ on Omni Heavy. Additional X Credits are $200 each.
Credits reset on your billing date and don't roll over. Setup is covered by the $1,000 onboarding fee, and photo and video days are quoted separately.
Other WundertreX services
Keep more of the customers you already earned.
Tell us how customers come back today, and where they drop off.
Talk to our team