Buffollow · Tickets
A shared inbox built for support
Tickets with status, priority, assignment, SLAs, internal notes, and full customer context from the CRM. Every conversation is one record — public replies, internal notes, AI drafts, and resolution history.
What you get.
- Statuses: open, pending, solved, closed
- Priority levels: low, normal, high, urgent
- Assignment to teammates with workload visibility
- Internal notes vs public replies in one thread
- Full customer context — CRM record, deals, past tickets
- Wunder AI Draft button on every ticket
- SLA timers and resolution tracking
Every conversation, fully contextual
Open a ticket and you see the whole customer — contact record, recent deals, past tickets, last interactions across email, SMS, and social. Reply with the full picture, not just the latest message.
Internal notes that don't leak
Toggle a reply to an internal note and the whole team can collaborate without the customer ever seeing it. Mention teammates and route the ticket without leaving the thread.
Wunder drafts on demand
Click AI Draft on any ticket and Wunder writes a reply grounded in your Knowledge Base and brand tone. Send as-is, edit, or reject — your call.
Tools teams often consolidate here
- Zendesk
- Freshdesk
- Help Scout
Revenue starts here.
Tell us about your business, your service area and the work you want more of. We'll show you what WundertreOS and WundertreX would look like for you.
Talk to our team