Buffollow · Knowledge BaseOne help center, two audiences
A public help center your customers can search and your AI Agent reads from. Categories, articles, search, and a clean reading experience — plus the same content powering tier-1 deflection inside Tickets.
What you get
- Categories with custom sort order
- Markdown article editor with slugs and SEO basics
- Public-facing help center with search
- Same source of truth used by the AI Agent
- Drafts and published states with version history
- One-click toggle to make an article public or internal
Write once, used twice
Every published article is searchable on your public help center and grounded into the AI Agent's answers. Update one place, deflection improves everywhere.
Wunder spots the gaps
When tickets cluster around a topic that isn't in the KB, Wunder drafts the article for you and queues it for review.
Replaces
Zendesk Guide
HelpDocs
Document360
Notion help center
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