Buffollow · CSAT
Customer satisfaction, measured automatically
A short survey goes out when a ticket is solved. Average score, response volume, and promoter count tracked over a rolling 90-day window — with the original ticket and customer attached to every response.
What you get.
- Auto-sent survey on ticket resolution
- 1–5 star scoring with optional comment
- Average score and response volume on a 90-day window
- Promoter count (4–5 stars) at a glance
- Every response linked to the original ticket and customer
- Trends surfaced by Wunder when scores slip
Surveys that actually get answers
A short, well-timed survey lands the moment the ticket is solved — no marketing fluff, no five-question forms. Reply rate stays high.
Spot the drift early
Wunder watches CSAT trends per agent, per topic, and per channel. When scores slip, you get a flag with the tickets that drove the drop — not a dashboard you have to hunt through.
Connected to the rest of the customer
Every CSAT response is attached to the customer record, so unhappy promoters surface in deals and renewals before they churn.
Tools teams often consolidate here
- Delighted
- SurveyMonkey CX
- Zendesk CSAT
Revenue starts here.
Tell us about your business, your service area and the work you want more of. We'll show you what WundertreOS and WundertreX would look like for you.
Talk to our team