Buffollow · AI Agent
Auto-resolve tier-1, escalate the rest
Wunder reads your Knowledge Base and replies to repeat questions in your tone. Tune confidence threshold, choose draft-only or auto-send, and hand off cleanly when the agent isn't sure.
What you get.
- Trained on your Knowledge Base, not a generic model
- Tone selection (friendly, professional, casual, etc.)
- Draft-only mode — every reply waits for human approval
- Auto-send mode — sends when confidence ≥ threshold
- Confidence threshold slider (50–95%)
- Custom signature appended to every AI reply
- Clean handoff to a human teammate when uncertain
Confidence-gated automation
Set the threshold. Replies above it auto-send (if you want). Below it they're saved as drafts for your team to review. No more brittle decision trees — just a model that knows when it doesn't know.
Trained on what you've actually written
The AI Agent only answers from your KB and brand profile. No hallucinated policy, no off-brand voice. Update an article and the agent knows about it instantly.
Two ways to roll it out
Start in draft-only mode to build trust — every reply is a button-click away. Flip auto-send on when you're comfortable, with the threshold cranked high.
Tools teams often consolidate here
- Intercom Fin
- Ada
- Forethought
Revenue starts here.
Tell us about your business, your service area and the work you want more of. We'll show you what WundertreOS and WundertreX would look like for you.
Talk to our team