Customer service is the essence of any business. No matter from which industry you belong, as long as you are managing to offer excellent customer service, your business will likely survive and flourish. But what do we mean by customer service? Does it mean only to be...
Blogs play a significant role in every industry. It can work as an advertisement to get people to visit your website and check out your products or services. With today’s online user activity, blogging for your business is key to keeping an online...
Every business comes across customers who have had a bad experience with their brand. Hopefully, they’re few and far between, but it can happen for several different reasons. The challenging part is how you respond to upset customers. Your response and how you handle...
Proper marketing is essential for your business. It promotes brand awareness and also helps by reaching a broad customer base. Effective marketing can have a positive impact on the sales of your business. Adopting the right marketing strategies will give you an...
Customer experience, commonly referred to as CX, can be described as a customer’s complete experience interacting with your business. These interactions could be in the form of customer service, navigating your website, and delivery of purchased products....
