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6 Popular Customer Experience Metrics Explained Simply

6 Popular Customer Experience Metrics Explained Simply

by Alex Masterson | Feb 5, 2020 | About Your X, Business Development, Need To Know

There are plenty of ways to track KPI and experience metrics. Companies that do this can ensure a future where goals are met, and a better customer experience for most everyone. But some stand out above the rest, and we’re here to break those down. With that being...
The Complete Guide to Delighting Your Customers

The Complete Guide to Delighting Your Customers

by Alex Masterson | Feb 5, 2020 | About Your X, Building A Brand, Business Development, Need To Know

When you consider customer delight, what are the first things that pop into your head? This may include a variety of answers, but the answer should be something we can all agree on. Customer delight in the purest form is the ability to surpass expectations and create...
“A New Species of Disruptors”

“A New Species of Disruptors”

by Ryker Taylor | Feb 5, 2020 | About Your X, Building A Brand, Business Development, Inbound Marketing, Marketing Flywheel, Need To Know

Our team had the opportunity to attend “Inbound19” in Boston, MA last September. For those reading that may not know what that is, “Inbound” is a conference that is spearheaded by the folks at HubSpot. If you’re asking yourself who...

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